Shipping and Delivery

At HYZL, every order is prepared with care so your premium accessories arrive beautifully and securely. Whether you're ordering HYZL sunglasses, jewelry, watches, handbags, travel accessories or everyday essentials, this Shipping & Delivery Policy explains our order processing, U.S. shipping, estimated delivery times, tracking, address changes and what happens if a package is delayed, lost, damaged or marked as delivered but cannot be located.

U.S. Shipping

HYZL currently offers:

Standard Shipping — $7.99

Free Standard Shipping — Orders of $100 or more, after applicable discounts and before taxes, unless otherwise stated as part of a promotion.

Available shipping methods, rates and estimated delivery information may also be displayed at checkout and may vary depending on the destination, product, order value, carrier availability or promotional offer.

Shipping promotions may be subject to separate terms.

Estimated Delivery Time

Standard U.S. delivery is generally estimated at approximately 5–7 business days, unless a different timeframe is displayed on the applicable product page, at checkout or in your order confirmation.

Delivery estimates are estimates, not guaranteed delivery dates, unless HYZL expressly identifies a shipping service as guaranteed.

Business days generally exclude Saturdays, Sundays and U.S. federal holidays.

Estimated delivery timing may be affected by:

• order volume;

• product availability;

• address verification;

• payment or fraud review;

• carrier processing;

• severe weather;

• natural disasters;

• transportation interruptions;

• carrier network delays;

• holiday shipping volume;

• labor disruptions;

• government actions;

• security events;

• emergencies; or

• other circumstances outside HYZL's reasonable control.

HYZL works to fulfill orders within the shipping timeframe communicated to you. If we are unable to ship an order within an applicable promised shipping period, we will provide any notice, cancellation option, refund or other remedy required by applicable law.

Order Processing

Orders may be subject to processing, payment authorization, inventory confirmation, address verification and fraud screening before shipment.

Placing an order does not guarantee that an order can be fulfilled. On rare occasions, inventory discrepancies, payment issues, suspected fraud, technical errors or other circumstances may prevent an order from being completed.

If HYZL is unable to fulfill an order, we may cancel all or part of the order and issue any applicable refund to the original form of payment.

Orders containing pre-order, back-order or specially identified products may have different shipping schedules. Any product-specific shipping information displayed on the product page or during checkout will apply to those products.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation promptly and verify:

• your name;

• shipping address;

• apartment, suite or unit number;

• city, state and ZIP Code;

• products ordered;

• product variants;

• quantities; and

• contact information.

If any information is incorrect, contact HYZL as soon as possible.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

This includes, where applicable:

• street number;

• street name;

• apartment number;

• suite number;

• unit number;

• building information;

• city;

• state;

• ZIP Code; and

• any other information reasonably necessary for successful delivery.

HYZL is not responsible for delays caused solely by materially incomplete or inaccurate shipping information supplied by the customer, except to the extent otherwise required by applicable law.

If an order is returned to HYZL because of an incorrect or incomplete customer-provided address, an undeliverable address, refusal of delivery or failure to retrieve a package, HYZL may require payment of reasonable additional shipping charges before reshipping the order.

Any refund or reshipment will be handled in accordance with HYZL's applicable policies and law.

Changing Your Shipping Address

If you need to change your shipping address after placing an order, contact HYZL as soon as possible.

We will make reasonable efforts to accommodate a requested change before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment or carrier possession.

For security and fraud-prevention reasons, HYZL may decline certain address-change requests or require additional verification.

Once a shipment has been transferred to a carrier, address modifications may also be subject to that carrier's policies and capabilities.

Order Tracking

When tracking is available, HYZL will send shipment information to the email address or other contact method associated with your order.

Your tracking information may include:

• carrier;

• tracking number;

• shipment status;

• estimated delivery information; and

• delivery confirmation.

Please allow reasonable time after receiving a shipping confirmation for tracking information to become active within the carrier's system.

A tracking number being generated does not necessarily mean the carrier has completed its first physical scan of the package.

Carrier Delivery Estimates

Carrier-provided delivery dates and tracking estimates are controlled by the applicable shipping carrier and may change while a package is in transit.

HYZL does not control carrier transportation networks, delivery routes, scanning practices or delivery schedules.

Unless expressly stated otherwise, carrier delivery estimates should therefore not be interpreted as guarantees by HYZL that a package will arrive on a particular day or at a particular time.

Shipping Delays

Occasionally, a package may experience delays after leaving HYZL.

Delays may occur because of weather, transportation conditions, carrier congestion, holidays, incorrect routing, local service interruptions, emergencies or other circumstances.

If your tracking information shows an unusual delay or stops updating for an extended period, please contact HYZL so we can review the shipment information and, when appropriate, work with the carrier to investigate.

A temporary gap in carrier tracking scans does not necessarily mean that a package has been lost.

Lost Packages

If tracking indicates that your package may have been lost while in transit, please contact HYZL promptly.

Depending on the circumstances, HYZL may:

• review tracking information;

• confirm the shipping address;

• contact or cooperate with the carrier;

• initiate a carrier search;

• submit or assist with an eligible shipping claim;

• request reasonable supporting information; and

• determine the appropriate resolution in accordance with applicable law and HYZL policies.

A package will not necessarily be considered lost solely because a tracking scan has temporarily stopped updating.

HYZL may allow reasonable time for the carrier to complete an investigation before determining whether a replacement, refund or other resolution is appropriate, except where applicable law requires otherwise.

Packages Marked “Delivered” but Not Received

If carrier tracking shows that an order was delivered but you cannot locate it, please first check:

• your front door;

• porch;

• mailbox or parcel locker;

• side or rear entrance;

• reception desk;

• leasing or property-management office;

• mailroom;

• household members;

• other secure delivery locations around the property; and

• neighbors, where appropriate.

Carriers sometimes complete delivery scans shortly before the package becomes visible at its final delivery location.

If you are still unable to locate the package, contact HYZL promptly so that the circumstances can be reviewed while relevant carrier information remains available.

HYZL may ask you to confirm information reasonably necessary to investigate the shipment, including the delivery address and carrier tracking information.

Depending on the circumstances, HYZL may also request or initiate a carrier investigation.

A carrier's “Delivered” scan may be considered as part of HYZL's investigation, but HYZL will evaluate reported delivery issues in accordance with applicable law. A replacement or refund is not automatically guaranteed solely because a customer reports being unable to locate a package after carrier-confirmed delivery, except where required by law.

Package Theft After Delivery

Customers are encouraged to arrange for delivery to a secure location and monitor tracking information when an order is expected.

Where available, customers may also consider carrier delivery alerts, secure parcel lockers, staffed reception areas or other secure delivery options.

Reports of packages believed to have been stolen following delivery will be reviewed based on the circumstances of the shipment, available carrier information and applicable law.

HYZL does not guarantee automatic replacement or reimbursement for every package reported stolen after documented delivery.

Nothing in this policy limits any consumer right or remedy that cannot legally be limited or waived.

Damaged Packages

If your order arrives with visible shipping damage, please contact HYZL as soon as reasonably possible.

When available, please retain:

• the product;

• shipping carton or mailer;

• interior packaging;

• shipping label; and

• damaged materials

until the issue has been reviewed.

Photographs of the shipping package and affected product may help HYZL evaluate the issue and, where applicable, submit a carrier or insurance claim.

Please do not intentionally discard evidence of substantial shipping damage before contacting us when it is reasonably practical to preserve it.

Damage caused during transportation is different from a manufacturing defect and may be handled through HYZL's shipping-resolution process rather than its product warranty.

Your statutory rights, where applicable, are not affected.

Missing Items

If your package arrives but an item listed in your order appears to be missing, please contact HYZL promptly.

HYZL may review:

• order records;

• fulfillment records;

• inventory records;

• package weight information where available;

• shipping records;

• photographs or other fulfillment documentation where available; and

• information you provide regarding the shipment.

If HYZL confirms that an ordered item was not included, HYZL will provide an appropriate remedy consistent with applicable law.

Incorrect Product Received

If you believe HYZL sent an item different from the product you ordered, please contact us before returning the merchandise.

Where reasonably possible, provide:

• your order number;

• the product received;

• the product ordered; and

• photographs sufficient to identify the item.

Verified HYZL fulfillment errors will be addressed in accordance with applicable law and the applicable HYZL Return & Refund Policy.

Multiple Shipments

Some orders may be shipped in more than one package.

If your order is divided into multiple shipments:

• packages may arrive on different dates;

• separate tracking numbers may be provided; and

• one package arriving before another does not necessarily mean part of the order is missing.

Please review all tracking information associated with your order before reporting missing merchandise.

Signature or Additional Delivery Verification

For security, fraud prevention or protection of higher-value merchandise, HYZL may use:

• signature confirmation;

• adult signature where legally appropriate;

• delivery confirmation;

• address verification;

• carrier insurance; or

• other reasonable delivery safeguards.

Such requirements may be applied based on order value, destination, fraud indicators or other risk considerations.

Where a signature is required, failure to be available for delivery may result in carrier re-delivery attempts, pickup requirements or return of the package to HYZL.

Returned-to-Sender Packages

A carrier may return a package to HYZL for reasons including:

• incorrect address;

• incomplete address;

• undeliverable address;

• refusal of delivery;

• unsuccessful delivery attempts;

• failure to collect the shipment; or

• other carrier-determined delivery issues.

If a package is returned to HYZL, we will review the circumstances and contact you when appropriate.

Where the return results from information or circumstances attributable to the customer, reasonable reshipping charges may apply before the merchandise is sent again, to the extent permitted by law.

Original shipping charges may be non-refundable when the shipping service was properly performed, except where otherwise required by applicable law or HYZL's applicable policies.

Refused Deliveries

Please do not refuse delivery as a substitute for following HYZL's authorized return process unless HYZL specifically instructs you to do so.

Refusing a shipment may result in additional carrier charges, delays or difficulty confirming the condition and location of merchandise.

A refused package does not automatically constitute an approved return or guarantee eligibility for a refund.

Returns remain subject to HYZL's Return & Refund Policy and applicable law.

Shipping Promotions and Free Shipping

Free-shipping promotions may:

• require a minimum qualifying purchase;

• apply only to specified destinations;

• apply only to standard shipping;

• exclude certain products or promotions; or

• be subject to additional terms disclosed with the offer.

Unless expressly stated otherwise, qualifying order values are calculated after applicable promotional discounts and before taxes.

HYZL may modify or discontinue shipping promotions prospectively at any time, subject to honoring promotions applicable to qualifying orders already completed.

Pre-Orders and Products With Future Release Dates

Certain HYZL collections or products may be offered for pre-order or with a future expected shipping date.

When applicable, estimated availability or shipping information will be displayed on the relevant product page, at checkout, in the order confirmation or through subsequent communication.

Pre-order estimates may change due to manufacturing, quality-control, transportation or supply-chain circumstances.

If a legally applicable promised shipping date cannot be met, HYZL will provide the notices and choices required by law.

Fraud Prevention and Order Verification

To protect HYZL customers and prevent unauthorized transactions, some orders may be reviewed before shipment.

HYZL may reasonably request additional verification when an order presents potential fraud or security concerns, such as material inconsistencies involving payment, billing or shipping information.

HYZL reserves the right to decline or cancel an order where reasonably necessary because of suspected fraud, unauthorized payment activity, inventory unavailability, pricing or technical errors, or other legitimate grounds, subject to applicable law.

Any amount properly due following an HYZL-initiated cancellation will be refunded through the appropriate payment method.

Chargebacks and Delivery Disputes

If you believe there is a problem with your HYZL order, we encourage you to contact us directly so we have an opportunity to investigate and resolve the issue.

HYZL may provide order records, tracking information, delivery confirmation, communications, transaction information and other relevant evidence to payment processors, banks, fraud-prevention providers or other parties in connection with a payment dispute or chargeback.

Nothing in this section limits a customer's lawful rights under applicable payment or consumer-protection laws.

Delivery to Secure Locations

Customers should select a delivery address where packages can reasonably and safely be received.

If you know that your location experiences:

• package theft;

• restricted building access;

• unsecured entrances;

• unreliable mailroom handling; or

• other delivery concerns,

consider using an appropriate secure delivery location where available.

Customers are also encouraged to monitor tracking information so they know when an order is expected to arrive.

Holidays and High-Volume Periods

Order processing and carrier transit may take longer during:

• major holidays;

• promotional events;

• product launches;

• severe weather events; and

• periods of unusually high carrier or order volume.

Any delivery estimates presented during these periods remain estimates unless expressly described as guaranteed.

Where HYZL Ships

Available shipping destinations are determined by the options displayed during checkout.

If our checkout does not accept a particular destination, HYZL may not currently be able to ship to that location.

Shipping availability may change as HYZL expands.

Delivery Restrictions

Some carriers may impose restrictions on certain:

• P.O. Boxes;

• military addresses;

• territories;

• remote locations;

• freight-forwarding addresses;

• hotels;

• temporary accommodations; or

• international destinations.

Available options will depend on HYZL's current carriers and checkout configuration.

Freight Forwarders and Third-Party Reshipping Services

If a customer voluntarily directs an HYZL order to an independent freight forwarder, package-forwarding service or third-party reshipping provider, that third party is not HYZL.

HYZL's ability to investigate loss, damage or delivery problems occurring after the package is transferred to an independently selected forwarding or reshipping service may be limited.

Any rights that cannot lawfully be waived remain unaffected.

Product Availability

Products displayed on hyzlwear.com are subject to availability.

Adding an item to a shopping cart does not reserve inventory.

Rare inventory discrepancies may occur, including when multiple customers purchase limited inventory at approximately the same time.

If HYZL cannot fulfill an item after an order has been placed, we may cancel the affected item and provide the applicable refund.

Questions About Your HYZL Delivery

If you have questions regarding HYZL shipping, order tracking, sunglasses delivery, jewelry shipping, handbag delivery, damaged packages, missing orders or another HYZL delivery issue, please contact us through the HYZL Contact page.

Please include your order number and sufficient information for us to locate your order.

For your security, do not send complete credit-card numbers, passwords or other unnecessary sensitive financial information by email or through a general contact form.

Important Legal Information

This Shipping & Delivery Policy should be read together with HYZL's:

• Terms of Service

• Return & Refund Policy

• Privacy Policy

• Limited Warranty, where applicable

• and any product-specific or promotional terms presented at the time of purchase.

If there is a conflict between this Shipping & Delivery Policy and rights provided by applicable law that cannot be waived, applicable law controls.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded, restricted or waived.

HYZL may update this Shipping & Delivery Policy prospectively as our shipping services, carriers, products or legal requirements evolve. The version posted on hyzlwear.com at the relevant time will govern to the extent permitted by applicable law.

Made for Beautiful Days. Inspired by Beautiful Destinations.