START A RETURN

1. Complete the Return Form - Print and complete the HYZL Return Form and include it inside your package.

2. Pack Your Item - Properly pack the unused item in its original packaging, with the original HYZL tag attached.

3. Ship Your Return - Send your package to the HYZL return address provided below using a trackable shipping method.

HYZL by Henny Benny LLC
6816 E. Katella Ave. Cypress, CA 90630, United States

4. Receive Your Refund - Once received and approved after inspection, your refund will be issued to the original payment method within 5–7 business days.

Returns, Exchange and Refunds Policy

Last Updated: August 14, 2026

At HYZL, every piece is selected and prepared with care. We want you to feel confident when shopping HYZL sunglasses, jewelry, watches, handbags, travel accessories and premium everyday essentials.

Because HYZL products are fashion and personal accessories that must remain in pristine, resalable condition, all returns are subject to the eligibility requirements below.

Please review this Return & Refund Policy before completing your purchase.

14-Day Return Policy

Eligible HYZL merchandise may be returned within 14 calendar days of confirmed delivery.

To qualify:

1. Your return request must be submitted within 14 calendar days after the carrier records the order as delivered; and

2. The merchandise must satisfy all return eligibility requirements described in this policy.

A return request does not automatically guarantee a refund. All returned merchandise is subject to inspection after it is received by HYZL.

Returns requested outside the 14-day return period may be declined except where otherwise required by law or covered under an applicable HYZL Limited Warranty.

Return Eligibility Requirements

To qualify for a discretionary return, merchandise must be:

• unused;

• unworn;

• unwashed;

• unaltered;

• undamaged;

• clean;

• free of scratches;

• free of stains;

• free of odors;

• free of makeup, cosmetics, skincare products, hair products or other residue;

• free of signs of wear or use;

• in the same condition in which it was received;

• accompanied by all original components and accessories;

• returned with original packaging where provided; and

• accompanied by reasonable proof of purchase from HYZL.

Most importantly:

The HYZL Return Tag Must Remain Attached

Where a product is delivered with an HYZL merchandise or return tag attached, the tag must remain attached to the product in its original manner for a discretionary return to be accepted.

Please make sure you wish to keep your HYZL item before removing the tag.

Items with the HYZL return tag removed, cut, detached, replaced, altered, repositioned or tampered with are not eligible for an ordinary change-of-mind return.

The HYZL tag requirement is intended to help establish that merchandise has not been worn or used before being returned.

This requirement does not eliminate rights that cannot legally be waived, including applicable rights involving merchandise that was defective, damaged before delivery, materially different from what was ordered or otherwise subject to mandatory legal remedies.

Original Packaging

Where provided, eligible returns should include all original HYZL packaging and product components, including as applicable:

• product box;

• protective pouch;

• case;

• dust bag;

• cleaning cloth;

• product cards;

• inserts;

• straps;

• chains;

• charms;

• protective coverings;

• warranty materials;

• removable accessories;

• gift packaging included as part of the merchandise; and

• any other component originally supplied with the product.

Packaging and accessories must be returned in reasonably original condition.

A return may be denied or the available refund may be affected where permitted by law if material components of the purchased product are missing, substituted or damaged.

Shipping cartons used solely to transport your order do not need to be cosmetically pristine.

Sunglasses Returns

HYZL sunglasses may be returned within the applicable return period only if they remain in pristine, unworn and resalable condition.

Sunglasses showing evidence of wear may not qualify for a discretionary return.

Examples include:

• scratched lenses;

• scratched frames;

• bent frames;

• damaged temples;

• stretched or materially misaligned frames caused by use or handling;

• damaged nose pads;

• altered screws or hardware;

• missing components;

• cosmetic or makeup residue;

• fingerprints or residue that cannot reasonably be removed without affecting the product;

• damage caused by dropping or impact;

• unauthorized adjustments or repairs; or

• other evidence that the sunglasses were worn beyond reasonable inspection or try-on.

Customers are encouraged to inspect and try on sunglasses carefully before removing the HYZL return tag.

A manufacturing defect is handled separately under applicable warranty rights and should not be confused with damage resulting from wear, handling, misuse or accidental damage.

Jewelry Returns

Eligible HYZL jewelry must be returned unworn, unaltered, clean and in its original condition.

Jewelry may be ineligible for a discretionary return if it shows signs such as:

• scratches caused after delivery;

• bent components;

• broken chains caused by pulling or misuse;

• damaged clasps caused after delivery;

• missing stones resulting from accidental damage or misuse;

• residues from cosmetics, lotions, perfume, oils or other substances;

• alteration;

• resizing;

• engraving or personalization;

• signs of extended wear; or

• other customer-caused damage.

Normal inspection of merchandise does not automatically constitute use. HYZL will evaluate returned merchandise reasonably based on its condition.

Earrings and Hygiene

For health and hygiene reasons, pierced earrings that have been worn or tried through a piercing are not eligible for an ordinary change-of-mind return.

Where earrings are provided in hygienically sealed packaging, opening or compromising the applicable hygiene seal may make the product ineligible for return where it can no longer reasonably be resold for health reasons.

This restriction does not apply where a remedy is required because merchandise was defective, materially nonconforming, incorrectly supplied or otherwise protected by applicable law.

Watches

HYZL watches must be returned in unworn, unaltered and resalable condition.

A discretionary watch return may be declined if:

• the case is scratched;

• the crystal is scratched;

• the bracelet or clasp shows wear;

• links have been removed, added, cut or altered;

• the bracelet has been resized;

• protective materials have been removed where their removal prevents resale as new;

• components are missing;

• the watch has been damaged through impact, misuse or improper handling; or

• there are other signs of wear.

If you believe your watch has a manufacturing defect, please contact HYZL regarding warranty service rather than attempting an unauthorized repair or alteration.

Handbags and Leather Goods

Eligible HYZL handbags and leather accessories must be returned unused and in pristine condition.

Products may not qualify for a discretionary return if they show:

• scratches;

• scuffs;

• stains;

• marks;

• discoloration resulting from use;

• makeup;

• food or beverage residue;

• perfume or other odors;

• smoke odor;

• pet hair;

• water or liquid damage caused after delivery;

• stretched handles;

• damaged hardware;

• interior marks;

• altered components;

• missing straps, chains, charms or accessories; or

• other evidence of use.

Where protective films, wraps or packaging are provided to preserve hardware or other components, please leave them intact until you are sure you wish to keep the product.

Hair Accessories and Scrunchies

HYZL hair accessories, including silk or satin scrunchies, must be unworn, clean and in original condition to qualify for a discretionary return.

Hair accessories showing evidence of use, including hair, oils, styling products, makeup, stains, odors, stretching or other signs of wear, may be declined for hygiene and resale reasons.

Where supplied with an HYZL merchandise tag, the tag must remain attached for an ordinary change-of-mind return.

Items That Are Not Eligible for Ordinary Returns

Unless required otherwise by applicable law, the following are not eligible for ordinary change-of-mind returns:

• merchandise returned after the applicable return period;

• worn merchandise;

• used merchandise;

• washed merchandise;

• altered merchandise;

• personalized or customized merchandise;

• engraved merchandise;

• merchandise damaged after delivery by the customer or another person;

• merchandise with the HYZL return tag removed or altered;

• merchandise missing material original components;

• merchandise that cannot reasonably be resold for health or hygiene reasons;

• pierced earrings that have been worn or tried through a piercing;

• products expressly identified as Final Sale before purchase;

• gift cards, except as required by law;

• products not purchased directly from HYZL;

• counterfeit or substituted merchandise; and

• any item materially different from the HYZL merchandise originally supplied with the applicable order.

Final Sale restrictions will be identified where applicable before purchase.

Final Sale Merchandise

Products clearly identified as Final Sale at the time of purchase cannot be returned or exchanged for change-of-mind reasons.

Final Sale status does not eliminate any remedy that applicable law requires for merchandise that is defective, damaged before delivery, materially misrepresented or incorrectly supplied.

Personalized and Customized Products

Products personalized, engraved, monogrammed, altered or otherwise specifically prepared according to a customer's requested customization are ordinarily Final Sale once customization has begun.

Personalized merchandise may nevertheless qualify for an appropriate remedy if HYZL:

• made the personalization incorrectly;

• sent the wrong item;

• delivered merchandise with a qualifying manufacturing defect; or

• is otherwise required to provide a remedy by applicable law.

Customer errors in submitted personalization information do not constitute an HYZL manufacturing error.

Please carefully verify names, initials, dates, spelling and other personalization information before submitting an order.

How to Request a Return

To begin an eligible HYZL return, contact HYZL through our designated customer-service or returns channel.

Please provide:

• your order number;

• the purchaser's name;

• the email address associated with the order;

• the product you wish to return; and

• the reason for the return.

HYZL may request photographs or other reasonable information when necessary to determine return eligibility, particularly for:

• damaged merchandise;

• incorrect merchandise;

• alleged defects;

• missing components; or

• shipping-related damage.

Please do not send merchandise back without following HYZL's return instructions.

An unauthorized return may experience processing delays and may be rejected or returned to the sender where permitted by law.

Return Authorization Does Not Guarantee a Refund

Receiving return instructions or authorization to send an item back does not constitute final approval of a refund.

Return eligibility cannot always be fully determined until HYZL physically receives and inspects the merchandise.

HYZL may document the condition of returned merchandise, packaging and included components through photographs, video, written inspection records or other reasonable records.

Return Shipping

For eligible discretionary returns based on preference, fit, style, color, change of mind or another reason not caused by an HYZL error or qualifying defect:

The customer is responsible for return shipping costs.

Return shipping charges are not reimbursable unless HYZL expressly agrees otherwise or reimbursement is required by law.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

For higher-value merchandise, customers should consider purchasing appropriate carrier insurance.

HYZL cannot evaluate or refund merchandise that it does not receive.

Nothing in this section limits rights available under applicable carrier, payment or consumer-protection laws.

HYZL Error, Incorrect Item or Product Arriving Damaged

If you receive:

• the wrong HYZL product;

• the wrong product variant;

• merchandise materially damaged before or during delivery; or

• merchandise you reasonably believe has a manufacturing defect,

please contact HYZL promptly.

Whenever reasonably possible, please contact us before using the product.

We may request:

• photographs;

• video;

• packaging photographs;

• shipping-label information;

• order information; or

• other reasonable documentation

to help determine the nature and cause of the issue.

If HYZL confirms an error or qualifying defect, HYZL will provide an appropriate remedy consistent with applicable law and any applicable HYZL Limited Warranty.

HYZL will not require a customer to bear return shipping costs where doing so would violate applicable law or the express terms of an applicable HYZL warranty.

Shipping Damage

If your merchandise arrives with visible shipping damage, please preserve, where reasonably possible:

• the merchandise;

• packaging;

• shipping carton;

• shipping label;

• protective material; and

• damaged portions of the package

until HYZL has had a reasonable opportunity to review the claim.

Photographs of the unopened or newly opened parcel may help establish whether damage occurred during transportation.

Please refer to the HYZL Shipping & Delivery Policy for additional information concerning damaged shipments.

Manufacturing Defects vs. Customer-Caused Damage

An ordinary return and a product warranty claim are different.

A manufacturing defect generally concerns a problem attributable to the manufacture of the product.

The following generally are not manufacturing defects:

• normal wear and tear;

• scratches occurring through use;

• accidental damage;

• impact damage;

• improper storage;

• misuse;

• neglect;

• unauthorized alteration;

• improper cleaning;

• damage caused by chemicals;

• loss;

• theft; or

• damage caused by circumstances occurring after delivery that are unrelated to a manufacturing defect.

Whether a condition constitutes a covered manufacturing defect will be evaluated under the applicable HYZL Limited Warranty and applicable law.

HYZL 1-Year Limited Warranty

Certain HYZL products may be covered by an applicable 1-Year Limited Warranty against qualifying manufacturing defects.

The Limited Warranty is separate from HYZL's 14-day discretionary return policy.

A product does not automatically lose otherwise applicable statutory or warranty rights merely because the ordinary 14-day return period has expired.

Likewise, removal of an HYZL merchandise return tag may affect eligibility for a discretionary change-of-mind return, but tag removal alone is not intended to eliminate warranty or statutory rights that cannot lawfully be eliminated.

Please review the applicable HYZL Limited Warranty for complete warranty terms, exclusions and claim procedures.

Exchanges

Because HYZL collections and product variants may have limited inventory, exchanges are not guaranteed.

Where HYZL offers an exchange, it is subject to:

• return eligibility;

• product availability;

• price differences;

• promotional restrictions; and

• applicable law.

HYZL may require a customer to return the original eligible merchandise for refund and place a new order for the preferred product rather than processing a direct exchange.

A replacement order is not reserved until confirmed by HYZL.

Promotional Purchases, Bundles and Buy-One/Get-One Offers

Returns involving promotional offers may affect the promotional pricing originally applied to the order.

Examples include:

• Buy One, Get One offers;

• Buy Two, Get One offers;

• complimentary-product promotions;

• percentage-off promotions;

• bundled pricing;

• free-gift promotions; and

• threshold-based promotions.

If returning part of a promotional purchase causes the remaining merchandise to no longer satisfy the promotion's qualifying conditions, the refund may be recalculated in accordance with the terms of the promotion disclosed at the time of purchase.

Where a complimentary or promotional product was provided because of a qualifying purchase, HYZL may require the complimentary product to be returned in eligible condition when the qualifying merchandise is returned, where the promotion terms disclosed at purchase so provide.

HYZL will not refund more than the amount actually paid for the merchandise being returned.

Discount Codes

Refunds are calculated based on the amount actually paid for the returned merchandise after applicable discounts.

Promotional codes generally have no cash value.

A discount used on a returned purchase may not automatically be restored, reissued or made available for subsequent use unless required by the applicable promotion terms or HYZL elects to reissue it.

Gifts

Unless otherwise arranged by HYZL, refunds are issued to the original form of payment used for the purchase.

A gift recipient is not automatically entitled to receive a cash refund for merchandise purchased by another person.

HYZL may offer another resolution where appropriate and permitted by law.

Original Shipping Charges

Original shipping charges are generally non-refundable when the shipping service was properly provided and the return results from:

• change of mind;

• preference;

• fit;

• style;

• color; or

• another reason not attributable to an HYZL error.

If HYZL shipped an incorrect item, merchandise arrived with a qualifying defect or another circumstance legally requires reimbursement, applicable shipping charges will be handled accordingly.

Inspection of Returned Merchandise

Every return may be inspected before a refund is approved.

During inspection, HYZL may evaluate:

• merchandise condition;

• HYZL tag status;

• packaging;

• accessories;

• signs of wear;

• scratches;

• stains;

• odors;

• alterations;

• product identity;

• missing components;

• hygiene condition;

• damage;

• fulfillment records; and

• other reasonably relevant evidence.

HYZL may compare the returned merchandise against order information, product records, photographs, fulfillment records or other information reasonably necessary to authenticate the return.

Returns That Fail Inspection

If returned merchandise does not satisfy the applicable return requirements, HYZL may decline the discretionary refund where permitted by law.

Examples include merchandise that:

• has been worn;

• has been used;

• has been damaged after delivery;

• is materially scratched;

• contains stains or odors;

• is missing components;

• has an HYZL tag removed;

• has been altered;

• presents hygiene concerns;

• is not the merchandise originally sold by HYZL; or

• otherwise materially fails the conditions disclosed in this policy.

Where practical, HYZL may contact the customer regarding a rejected return.

HYZL will not use discretionary return requirements to deny remedies that applicable law independently requires for qualifying defective or nonconforming merchandise.

Refund Method

Approved refunds will ordinarily be issued to the original method of payment.

HYZL generally will not issue refunds:

• to a different credit card;

• to an unrelated payment account;

• to a different individual; or

• in cash for an online transaction,

unless required by law or reasonably necessary because the original payment method is no longer available.

This helps protect HYZL and customers against payment fraud.

Refund Processing Time

Once an eligible return has been received, inspected and approved, HYZL generally processes the refund within approximately 5–7 business days.

This is HYZL's processing period.

After HYZL submits a refund, your bank, credit-card issuer, payment provider or other financial institution may require additional time to post the credit to your account.

HYZL does not control a financial institution's independent posting timeline.

Partial Refunds

Where permitted by law, HYZL may issue only the amount properly attributable to eligible returned merchandise.

A return does not entitle a customer to reimbursement for:

• merchandise not returned;

• promotional discounts that were never paid;

• customer-caused damage;

• non-refundable shipping charges;

• unauthorized expenses; or

• other amounts the customer did not actually pay to HYZL for the eligible returned merchandise.

Return Fraud and Abuse

HYZL takes return fraud seriously in order to protect our customers, our inventory and the integrity of the HYZL brand.

Examples of potential return abuse include:

• returning worn merchandise as unused;

• returning a different item;

• returning counterfeit merchandise;

• returning merchandise purchased elsewhere;

• replacing genuine components with different components;

• intentionally damaging merchandise;

• falsely claiming that an item was missing;

• submitting materially false photographs or documentation;

• repeatedly purchasing products for temporary use and returning them;

• abusing promotional offers;

• manipulating return or refund systems; or

• engaging in other deceptive conduct.

HYZL may investigate suspected return abuse using information reasonably available to it.

Where permitted by law, HYZL may:

• deny an ineligible discretionary return;

• request additional verification;

• restrict future transactions;

• cancel orders presenting substantiated fraud risk;

• preserve relevant records;

• provide relevant evidence to payment processors, insurers, carriers or financial institutions; and

• take other reasonable measures to protect HYZL against fraud.

Nothing in this section authorizes HYZL to deny a legitimate consumer right or lawful claim.

Repeated or Excessive Returns

HYZL reserves the right, where permitted by law, to review accounts demonstrating unusual or excessive return activity that reasonably indicates fraud, abuse or misuse of HYZL's return program.

A history of legitimate returns will not by itself establish fraud.

However, where objective circumstances reasonably indicate abuse, HYZL may limit discretionary purchasing or return privileges prospectively, cancel future transactions or take other lawful protective measures.

Statutory rights concerning defective or nonconforming merchandise remain unaffected.

Chargebacks and Payment Disputes

If you experience a problem with an HYZL purchase, we encourage you to contact HYZL first so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy restricts a customer's lawful right to dispute a transaction with a financial institution.

If a chargeback, payment dispute or similar claim is submitted, HYZL may provide relevant evidence to the applicable:

• bank;

• card issuer;

• payment processor;

• payment network;

• fraud-prevention provider;

• insurer; or

• other authorized party.

Such evidence may include, as applicable:

• order confirmation;

• payment information;

• billing and shipping information;

• IP or fraud-screening information where lawfully available;

• customer communications;

• return requests;

• photographs;

• return inspection records;

• carrier tracking;

• delivery confirmation;

• product records;

• refund records;

• terms disclosed at purchase; and

• other reasonably relevant transaction evidence.

Knowingly providing materially false information in connection with a return or payment dispute may result in HYZL restricting future transactions or taking other lawful action.

Nothing in this section penalizes or restricts a customer for exercising legitimate rights under applicable credit-card, payment or consumer-protection law.

Unauthorized Returns

Please obtain HYZL return instructions before mailing merchandise back.

Sending an item to an HYZL mailing address does not automatically create a valid return or entitle the sender to a refund.

Unauthorized returns may:

• experience processing delays;

• be rejected if ineligible;

• require additional customer verification; or

• be returned to the sender where reasonably practicable and permitted by law.

Items Purchased From Other Sellers

This policy applies only to merchandise purchased directly from HYZL through hyzlwear.com or another HYZL-authorized direct sales channel expressly identified by HYZL.

If you purchase an HYZL product from an authorized third-party retailer or marketplace, that seller's return policy may govern the return transaction.

HYZL cannot issue refunds for payments that HYZL did not receive.

Warranty rights, if any, are governed separately by the applicable HYZL Limited Warranty and law.

Proof of Purchase

HYZL may require reasonable proof that an item was purchased directly from HYZL before processing a return or refund.

Acceptable information may include:

• HYZL order number;

• order confirmation;

• purchaser email address;

• transaction information; or

• other information reasonably sufficient to locate and verify the purchase.

Policy Changes

HYZL may update this Return & Refund Policy prospectively to reflect changes in products, operations, promotions, fraud-prevention practices or applicable law.

The return terms applicable to a completed transaction will be determined based on the terms properly disclosed in connection with that transaction, subject to applicable law.

Your Legal Rights

This Return & Refund Policy establishes HYZL's discretionary return program.

It is not intended to waive, eliminate or restrict rights or remedies that cannot lawfully be waived, eliminated or restricted.

If any provision of this policy conflicts with mandatory applicable consumer law, the mandatory legal requirement controls to the extent of the conflict.

Contact HYZL

For questions regarding an HYZL return, refund, exchange, damaged product, incorrect order, sunglasses return, jewelry return, watch return, handbag return or other order concern, please contact HYZL through our designated Contact or Returns page.

Please include your HYZL order number so we can locate your purchase efficiently.

For your security, do not send complete credit-card numbers, account passwords or unnecessary sensitive financial information through email or a general contact form.

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