Frequently Asked Questions
Everything you need to know about HYZL, from our products and materials to shipping, returns, care, and more. Can’t find what you’re looking for? Our team is always happy to help—Contact Us.
About HYZL
HYZL is a travel-inspired luxury lifestyle brand creating premium sunglasses, jewelry, watches, genuine leather handbags, and accessories inspired by beautiful destinations around the world. Designed for the woman who lives beautifully, HYZL brings together timeless style, thoughtful craftsmanship, premium materials, and accessible everyday luxury.
HYZL is built around a love of beautiful destinations, timeless style, and the belief that luxury should be something you can enjoy on every beautiful day.
HYZL combines destination-inspired design, carefully selected premium materials, timeless silhouettes, and thoughtful details to create elevated pieces designed for everyday life, travel, and special moments—without the traditional luxury price tag.
HYZL is a premium, accessible luxury lifestyle brand focused on thoughtfully designed and selected products, quality materials, elevated presentation, and timeless style.
HYZL is created for women who appreciate beautiful destinations, timeless fashion, premium quality, and pieces that effortlessly transition from everyday life to travel and special occasions. Select HYZL eyewear styles are also designed to be unisex.
Authentic HYZL products are available through our official HYZL online store and any authorized sales channels identified by HYZL.
Orders & Payments
Select your preferred product, color, size, or other available options, add the item to your cart, and follow the secure checkout process to complete your purchase.
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
Contact us as soon as possible if you need to request a change or cancellation. Once an order has entered processing or has shipped, we may no longer be able to modify or cancel it.
Yes. You can purchase sunglasses, jewelry, watches, handbags, and other available HYZL products together in the same order.
Unless otherwise stated in a promotion, discount codes generally cannot be combined. Eligible discounts will be reflected during checkout.
Check that the code has been entered correctly and that your order meets the promotion's eligibility requirements. Some products, launches, bundles, or other promotions may be excluded. Please contact us if you need help.
HYZL store prices are shown in U.S. dollars unless otherwise indicated.
HYZL uses Shopify's secure commerce platform and available payment providers to process online transactions.
Shipping & Delivery
Standard U.S. shipping is $7.99, with complimentary standard shipping on qualifying orders of $100 or more.
Standard orders are generally expected to arrive within approximately 5–7 business days in USA. Other locations, carrier delays, holidays, weather, destination, and other circumstances may affect delivery times.
Orders are prepared for shipment as quickly as possible. You will receive shipping or tracking information once your order has been dispatched, when available.
Once your order ships, tracking information will be sent to the email address associated with your order.
Yes. HYZL offers complimentary standard U.S. shipping on qualifying orders of $100 or more.
No. Business days generally exclude weekends and recognized holidays.
No. Business days generally exclude weekends and recognized holidays.
Carrier delays can occasionally occur after an order leaves HYZL. Check your tracking information for the latest delivery update and contact us if you need additional assistance.
Check around your delivery location, household members, neighbors, building management, and any safe locations used by the carrier. If the package still cannot be located, contact the carrier and HYZL customer care for assistance.
Contact us promptly with your order information and clear photographs of the shipping package, packaging, and affected product so we can review the issue.
Yes. International shipping availability, rates, duties, taxes, and delivery times will be displayed at checkout when available for your destination.
For international orders, customs duties, taxes, and other import charges may apply depending on the destination. Any applicable charges and responsibilities should be reviewed during checkout and in HYZL's current shipping policy.
Returns, Refunds & Exchanges
Eligible products may be returned within 14 days of delivery. Items must be unused, unworn, free from scratches or damage, returned in their original packaging, and have the original HYZL tag attached and untampered.
Generally, no. Please do not remove the original HYZL tag until you have decided to keep your purchase. Items with tags removed, altered, or missing are generally not eligible for return unless received damaged or defective.
No. Returned products must be unused and unworn and meet all applicable return requirements.
Customers are responsible for return shipping unless the item was received damaged, defective, or incorrect.
Original shipping charges are generally non-refundable, except where otherwise required by applicable law.
Once an eligible return has been received, inspected, and approved, refunds are generally issued to the original payment method within approximately 5–7 business days. Your financial institution may require additional processing time.
Exchange availability may depend on inventory. Contact HYZL customer care for assistance with the current options for your order.
Return eligibility for discounted, promotional, bundled, gifted, or final-sale merchandise may vary. Review the terms associated with the applicable promotion before purchasing.
Contact us promptly with your order number and photographs of the item received so we can assist you.
Warranty & Quality
Eligible HYZL products include a 1-Year Limited Warranty covering qualifying manufacturing defects under normal intended use.
The warranty applies to eligible manufacturing defects. Coverage may vary by product and is subject to the complete HYZL warranty terms.
Contact HYZL customer care with your order information, a description of the issue, and clear photographs so the product can be reviewed.